FAQ Category: Account management

Online (24/7) : Scan or photograph both sides of your valid identity document (European National Identity Card, French or foreign passport, French residence permit) Save it on your computer or mobile/tablet Go to clone24.clone24.transcash.fr section "my account" and click on "Change Formula" in the "Card management" section and choose the ESSENTIAL Formula....

Yes, account details are available for customers using the ESSENTIAL or MAX Formula. The account details can be downloaded from your Customer Area, 'Reload by bank transfer' section, or by clicking here. It enable you to receive all types of bank transfer directly to your Transcash Mastercard black card. 1...

The Payment Services Directive 2017 which came into force on 13 January 2018 aims to promote innovation and competition, and improve security and reliability. An important change allows you to authorise a regulated third party payment service provider to access your account information.With this service, you will authorise access to...

If you are a black card holder, you can edit your personal information (surname, first name, address, mobile number) in your personal space 'My account', section 'My information' > 'Manage my information'. You will be asked to enter a security code. You can also contact customer service by telephone on...

No. If you terminate your Transcash contract, the black card AND the red card will be disabled one month after we receive your letter. You then have 30 days to withdraw or spend the remaining balance on both Transcash cards.

You can terminate your Transcash contract at any time by sending a registered letter with acknowledgement of receipt to: Transcash - BP 56 - 13718 ALLAUCH Cedex. You have 30 days to withdraw the remaining balance on the card by making a withdrawal at an ATM or by making a...

The PIN can be changed in your personal area in the section "Configurer mes cartes". You will then need to do a cash withdrawal in an ATM for your new PIN to be updated in the chip of your card. If your card is lost or stolen, you will be...

You can request your PINs again at any time: By contacting customer service, by telephone on +33 (0)1 53 88 22 76 (Monday to Saturday from 9 am to 7 pm excluding public holidays - Standard-rate call) or via the contact module accessible from your personal area ("Contact us" section)...

On the internet (24/7) or on the App Transcash Mastercard: Scan or photograph both sides of your valid identity document (European National Identity Card, French or foreign passport, French residence permit). Save it on your computer or mobile/tablet. Go to clone24.clone24.transcash.fr "My Account" section and click on "Change Formula" in...

yes! Your account statements for the last three months can be downloaded in electronic format directly from your personal space under "Statement".You can also contact customer service via the "Contact us" section or directly by telephone. Your account statement can be sent to you by e-mail or by post (charges...