FAQ Category: General questions

Yes. The Transcash pack holder must first have ESSENTIAL or MAX status (up to 3 red cards). Only one transfer of up to €150 is allowed when activating the Red Card. To increase the red card limits (same limits as the black card), make further transfers, and make payments and...

Yes. You must be over 18 and resident within the European Union (including French overseas departments and territories). You must also have a French or European Union member state identity card, or a valid passport (French or foreign) or valid residence permit.

Yes. Being unable to open an account with the Banque de France will not affect your ability to activate your Transcash Mastercards. Switching to the ESSENTIAL formula simply requires proof of identity and switching to the MAX formula requires proof of identity and address. What's more, with Transcash Mastercard, you...

As Transcash Mastercard cards are sold at newsagents and tobacconists, the card holder name cannot be known in advance and does therefore not appear on the card. On the Essential and Max formulas, you can personalise the card (the card holder name appears instead of 'Transcash'). To do so, just...

Unlike a credit card, the Transcash Mastercard prepaid card does not give you access to credit. Your spending is limited to the amount you have loaded onto the Transcash card and is debited immediately. You cannot go overdrawn when making purchases, so there is no risk of having to pay...

Good news, you can have more than one Transcash Pack within your name! Simply purchase a new Pack and add it to your customer account. Any new Pack added to your customer account has the same benefits as the first Pack you activated. For example, if you already have a...

The Transcash pack contains two prepaid Mastercard cards: a Black Card for you and a Red Card to give to the person of your choice in France or abroad. The Black Card is a prepaid Mastercard card that can be reloaded using Transcash top-ups, by bank card or by bank...