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FAQ Category: Money transfer

1st June, 2023

Can the black card holder be the same as the red card holder?

No, the red card is designed to be entrusted to a relative aged 13 and over. The holder of the red card must be different from the holder of the black card.

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1st June, 2023

I’ve made a 1st transfer from my black card to the red card, and I can’t make any more: why?

A 1st transfer of up to €150 is authorized when the red card is activated. To benefit from the same ceilings as the black card and make further transfers, the red cardholder must submit his or her ID to Transcash from your customer area by declaring the red cardholder. You...

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17th April, 2023

Can I transfer money from the red card to the black card?

Yes, money can be transferred from the Red Card to the Black Card, but only by the pack holder and at a cost of €1 per transfer. You can change the Red Card holder whenever you like by contacting customer service by telephone on +33 (0)1 53 88 22 76...

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17th April, 2023

Who can be beneficiaries of money transfers?

The black card transfers money to the red card of the same pack or to a black card from another pack. Black card holders with ESSENTIAL or MAX status can give up to 3 red cards to the person of their choice (aged 13 or over). The black card holder...

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17th April, 2023

What is the minimum amount for a money transfer?

The minimum amount for a transfer from the black card to a red or black card is €10. Please note, a single transfer of up to €150 is allowed when activating the red card. In order to increase the limits of the red card (same limits as the black card),...

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