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FAQ Tag: card use

16th November, 2023

How do I renew my black card?

You are notified a month before the expiry date of your black card, and again a few days before this date (by e-mail or SMS). The black card is renewed automatically as soon as you have a sufficient balance corresponding to the renewal amount (€10). The new black card is...

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16th November, 2023

My card has been refused on the Internet: why?

Check your formula: if you are on the ACCESS formula, you must make your purchases in the chosen theme. If the merchant is not in the category of this theme, the transaction will be declined. With ESSENTIAL and MAX formulas, all merchants are accepted. Check your card balance: an insufficient...

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