Our complaints handling procedure Handling complaints is a key factor in the excellence of the Transcash service. Every customer is entitled to a high-quality, fair, efficient and courteous service. Therefore, your feedback is very important to us. We are very attentive to our customers' queries and opinions, which we hope...
Read MoreA complaint is any oral or written expression of dissatisfaction by a natural or legal person with the provision of a financial service, which demonstrates that the person has suffereda financial loss,a material inconvenience,any other significant inconvenience relating to the activity of Transcash.Such situations must be due to a person...
Read MoreYou may lodge a complaint when you are seeking redress for loss, damage or inconvenience resulting from the services provided by Transcash.
Read MoreMastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Transcash card is issued by Paynovate SA under license from Mastercard International Inc. Paynovate SA is an electronic money issuer regulated by the National Bank of Belgium and holds a passport in all European countries (réf 0506.763.929).