The PIN can be changed in your personal area in the section “Configurer mes cartes”. You will then need to do a cash withdrawal in an ATM for your new PIN to be updated in the chip of your card.

If your card is lost or stolen, you will be given a new PIN .

Provision of a new PIN costs €1. The amount is deducted from the card balance (the balance of €1 must be available on your card to receive your PIN). Please refer to the rates in the Rates section.